At Ruhkaya Wellness, we aim to provide a smooth, fast, and reliable delivery experience. Below are the details of our shipping process:
1. Shipping Charges
- Free Delivery on all Prepaid Orders (PAN India)
- Cash on Delivery (COD): ₹99 extra charge
2. Order Processing Time
- Orders are usually processed within 1–2 working days
- Orders placed on Sundays or holidays will be processed on the next working day
3. Delivery Timeline
- Delivery typically takes 3–7 working days across India
- Remote or rural areas may take slightly longer
4. Shipping Partners
We work with trusted courier partners to ensure safe delivery, such as:
- Delhivery
- Bluedart
- Xpressbees
- Other reliable logistics providers
5. Order Cancellation
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation is not possible
6. Failed Delivery / Incorrect Details
- If delivery fails due to:
- Incorrect address
- Customer unavailability
Re-delivery charges may apply.
7. Damaged or Wrong Product
We take full care in packaging, but if you receive:
- Damaged product
- Wrong item
Please contact us within 24 hours of delivery with photo/video proof.
✔We will provide replacement (if applicable)
No refund will be provided
8. Delays Beyond Control
Sometimes delivery may be delayed due to:
- Weather conditions
- Logistics issues
- Strikes or unforeseen events
We will keep you informed in such cases.
9. Important Note
- Once the product is delivered, it cannot be returned or refunded
- Replacement is only possible in valid cases (damage/incorrect product)
10. Contact Us
For any shipping-related queries:
Ruhkaya Wellness
Email: ruhkaya18@gmail.com
Phone: 8882411877