Privacy policy

01 Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Your name
• Email address
• Billing and shipping information
• Payment-related information
• Phone number, when required for order processing or delivery
• Order details and purchase history
• Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide and improve our services.

02 How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide customer support
• Respond to your questions or requests
• Improve our website, products, and services
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal requirements

03 Payment Information

Payments made through our store may be processed by third-party payment providers.

Ruhkaya Wellness does not directly store your complete payment card details. Payment information is handled according to the privacy policies and security practices of the applicable payment service provider.

04 Cookies

Our website may use cookies and similar technologies to provide a better shopping experience.

Cookies may help us:

• Keep your shopping cart working
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant website functionality

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

05 Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, such as:

• Payment processors
• Shipping and delivery partners
• Website and technology service providers
• Customer support or operational service providers

We do not sell or rent your personal information to third parties for their own marketing purposes.

06 Shopify

07 Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

08 Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

If you would like to make a privacy-related request, you can contact Ruhkaya Wellness through the contact options available on our website.

09 Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable requirements.

Any updated version will be posted on this page with a revised “Last updated” date.