Shipping policy

Clear and simple information about order processing and delivery.

At Ruhkaya Wellness, we aim to provide a smooth and reliable delivery experience for every order.

Once your order is successfully placed and confirmed, we work to process and dispatch it as quickly as possible.

01 Delivery Time

Estimated Delivery: 4–5 Business Days Most orders are expected to reach the customer within approximately 4–5 business days after successful order confirmation and dispatch, depending on the delivery location.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, holidays, operational delays or other circumstances beyond our control.

02 Order Processing & Dispatch

Orders are processed after successful order placement and confirmation.

Orders are prepared and packed before dispatch.
Once dispatched, the order is handed over to the applicable delivery partner.
Tracking information may be provided when available.
Processing or dispatch may take longer during sales, holidays or high-order periods.

03 Shipping Charges

Prepaid Orders — FREE Delivery Customers who pay for their order online through an available prepaid payment method will receive free delivery.

Cash on Delivery — ₹60 COD Charge Orders placed using Cash on Delivery (COD) will include a ₹60 COD charge in addition to the product order amount.

04 Cash on Delivery

If you choose Cash on Delivery at checkout, a ₹60 COD charge will be added to your order.

The applicable COD amount and total payable amount will be shown during the checkout process.

Please ensure that someone is available to receive and pay for the order at the provided delivery address.

05 Delivery Address

Customers are responsible for providing a complete and accurate shipping address while placing an order.

Enter the correct name and delivery address.
Provide the correct PIN code.
Include relevant locality or landmark details where helpful.
Provide an active contact number when required for delivery.

Delays or failed deliveries caused by incorrect or incomplete address information may not be considered the responsibility of Ruhkaya Wellness.

06 Order Tracking

Once your order has been dispatched, tracking information may be shared through the available order communication or delivery service.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

07 Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control.

Weather conditions
Courier or logistics delays
Public holidays
High order volumes
Remote or difficult-to-service locations
Incorrect or incomplete delivery information
Other unforeseen circumstances

08 Failed Delivery

Customers should ensure that someone is available to receive the order at the delivery address.

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the customer refuses to accept the shipment, the courier may attempt re-delivery or return the shipment according to its applicable process.

09 Damaged Package or Product

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact Ruhkaya Wellness as soon as possible.

For damaged or incorrect products, please refer to our Refund & Cancellation Policy for applicable replacement procedures.

10 Changes to This Policy

Ruhkaya Wellness may update this Shipping Policy from time to time to reflect changes in our shipping process, delivery partners or business operations.

Any updated version will be posted on this page.

11 Contact

If you have any questions about shipping, delivery, tracking or your order, please contact Ruhkaya Wellness through the contact information available on our website.

Ruhkaya Wellness · India