Refund policy

Clear and simple guidelines for cancellations, refunds and replacements.

At Ruhkaya Wellness, we want you to have a smooth and reliable shopping experience.

Please read the following cancellation, refund and replacement guidelines before placing your order.

01 Order Cancellation

Orders can be cancelled within 24 hours from the time the order is placed.

24-Hour Cancellation Window If you cancel your order within 24 hours, the eligible amount will be refunded through the applicable payment method.

Once 24 hours have passed, the order may have entered processing, packing or shipping and cannot be cancelled.

02 No Cancellation After 24 Hours

Cancellation requests received after 24 hours from the time of placing the order will not be accepted.

Once an order has moved into processing or shipping, it cannot be cancelled or refunded solely because the customer has changed their mind.

03 Damaged Product

If you receive a product that is damaged during transit, please contact us as soon as possible after delivery.

To help us verify the issue, you may be required to provide clear photographs or a video showing the damaged product and its packaging.

Replacement Instead of Refund If the damage is verified and the claim is approved, Ruhkaya Wellness will provide a replacement product. A refund will not be provided for an approved damaged-product claim.

04 Wrong or Incorrect Product

If you receive a product different from the product you ordered, please contact us promptly after delivery.

After verification, an eligible incorrect-product claim may qualify for a replacement of the correct product.

Important Please do not use the product if you believe you have received the wrong item. Keep the product and packaging available until the issue has been reviewed.

05 Opened or Used Products

For hygiene, safety and product-quality reasons, opened or used products are generally not eligible for return or refund.

Products that have been opened or used
Products damaged after delivery due to improper handling
Products returned without prior approval
Products missing their original packaging where verification is required

06 Refund Processing

If a refund is approved under this policy, the eligible refund will be processed through the original payment method or the applicable payment channel.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.

07 Shipping Charges

Shipping and delivery charges, where applicable, may not be refundable unless the refund is required due to an error or issue attributable to Ruhkaya Wellness.

Any applicable refund will be determined based on the circumstances of the order and the terms of this policy.

08 Delivery Issues

If an order is delayed, returned by the courier, or marked as undelivered, please contact us so that we can review the shipment status and determine the appropriate next step.

Delivery timelines can sometimes be affected by courier delays, incorrect address details, weather conditions, public holidays or circumstances outside our control.

09 How to Request a Cancellation or Replacement

To request an eligible cancellation or report a damaged or incorrect product, contact Ruhkaya Wellness through the contact options available on our website.

Provide your order number
Provide the name used for the order
Clearly explain the issue
For damaged products, provide clear photos or video when requested

10 Policy Changes

Ruhkaya Wellness may update or modify this Refund & Cancellation Policy from time to time.

Any updated version will be posted on this page with the revised policy date.

11 Contact

If you have any questions regarding cancellations, refunds, replacements or this policy, please contact Ruhkaya Wellness through the contact information provided on our website.

Ruhkaya Wellness · India