Terms of service
1. Introduction
Welcome to Ruhkaya Wellness. By accessing our website or purchasing products, you agree to these terms. Product manufacturing is handled by third-party partners, while Ruhkaya Wellness focuses on marketing, branding, and customer experience.
2. Product Sources & Quality Assurance
- All Ruhkaya Wellness products are manufactured by certified third-party facilities meeting FSSAI/GMP/Ayush standards.
- We conduct quality checks on raw materials and finished products.
- Batch tracking ensures each product meets our specifications.
- Manufacturing partners are NDA-bound and comply with our quality guidelines.
3. Intellectual Property & Marketing Model
- Ruhkaya Wellness owns brand trademarks, packaging design, and marketing content.
- Manufacturing partners own production equipment, facilities, and technical know-how.
- Product formulas are protected through confidentiality agreements.
- We do not operate factories but select partners with proven track records.
4. Order Fulfillment & Logistics
- Orders are processed by our logistics partners.
- Product storage and dispatch handled by third-party warehouses.
- Delivery timelines depend on partner facilities’ location and courier services.
- Returns/refunds coordinated through our customer support team.
5. Liability Limitations Specific to Third-Party Manufacturing
Given our marketing-focused model:
- Product defects: We facilitate communication between customer and manufacturer for resolution.
- Batch variations: Minor variations may occur across different manufacturing lots.
- Recalls: If any recall is required, we coordinate with manufacturers and inform customers promptly.
- Maximum liability limited to product replacement or refund as per our Returns Policy.
6. Quality Control Measures
Despite third-party manufacturing:
- Random testing of samples from each batch
- Document verification of raw materials
- Manufacturing audit reports review
- Customer feedback monitoring for quality trends
7. Communication Transparency
We commit to:
- Clearly stating “Manufactured for Ruhkaya Wellness” on packaging
- Sharing manufacturer details (as required by law)
- Maintaining transparency about our business model
- Prompt escalation of manufacturing-related issues
8. Revised Product Disclaimer
(Health Disclaimer updated for manufacturing model)
"Ruhkaya Wellness products are manufactured by third-party facilities meeting applicable standards. While we ensure quality checks, products are not intended to diagnose, treat, cure, or prevent any disease. Consult healthcare professionals before use. Manufacturing variations may occur between batches."
9. Revised Limitation of Liability
To the extent permitted by law:
- Ruhkaya Wellness is not liable for manufacturing facility accidents, labor issues, or raw material sourcing problems at partner facilities.
- Our responsibility is limited to marketing, customer support, and quality oversight.
- Force majeure events affecting manufacturing partners are beyond our control.
10. Dispute Resolution Framework
- Customer complaint → Our support team
- Manufacturing-related issue → We coordinate with manufacturer
- Unresolved matter → Mediation/legal recourse per Indian laws
- Jurisdiction: Appropriate courts in India
11. Key Disclosures for Customers
- "We don’t own factories but choose the best manufacturing partners."
- "Your product comes from facilities we trust and regularly audit."
- "Quality is our promise, manufacturing is their expertise."
- "Transparency builds trust ask us anything about our partners."